How to Send Money from Singapore to Indonesia via WhatsApp Using Transfez

Sending money to Indonesia from Singapore no longer requires a dedicated app. Transfez now offers a more convenient alternative: transferring money directly through WhatsApp. This feature is designed to simplify the remittance process, particularly for Indonesian Migrant Workers (PMI), who want to send money home without installing additional apps on their phones.

Read Also: What Is Chat-Based Remittance and Why Is It Growing?

This article walks you through each step of using Transfez on WhatsApp to send money to Indonesia quickly, securely, and with minimal effort.

What Is Transfez on WhatsApp?

Transfez on WhatsApp is a remittance service for the Singapore-to-Indonesia corridor, accessible directly through the WhatsApp application. Users simply contact Transfez’s official WhatsApp number and are greeted by Mbak Tari, Transfez’s AI assistant, who guides them through the entire transfer process.

The service operates in partnership with FlexM, a licensed payment institution in Singapore, ensuring that every transaction is secure and fully compliant with applicable regulations.

Why Use Transfez on WhatsApp?

• No new app required, use the WhatsApp you already have on your phone
• Guided by Mbak Tari, a responsive AI assistant that walks you through every step
• Fast process, complete your transfer in just a few exchanges
• Flat, transparent fees, no hidden charges
• Licensed and secure, powered by FlexM, a licensed payment institution in Singapore

Read Also: A Complete Guide to Sending Money from Singapore to Indonesia for Indonesian Migrant Workers

Prerequisites

Before using Transfez on WhatsApp, make sure you meet the following requirements:

1. A verified Transfez account

If you do not yet have an account, you will need to register and complete the identity verification process through the Transfez app or website first. 🔗[Register here]

2. The WhatsApp number linked to your Transfez account

Ensure that the number you are using to chat is the same one registered with your Transfez account.

3. A ready payment method or sufficient balance

Make sure your Transfez account has an active top-up method or available balance.

Read Also: Phone Storage Full? You Can Still Send Money to Indonesia from Singapore

How to Send Money via WhatsApp: Step by Step

Step 1: Contact Transfez’s Official WhatsApp Number

Open WhatsApp on your phone and start a conversation with Transfez’s official WhatsApp number at +62 822-9775-4040. You can also tap the button below to open the chat directly.

Always verify that you are contacting the official Transfez number to avoid fraud. Transfez will never ask for your account credentials or password via WhatsApp.

Step 2: Say Hello to Mbak Tari

Once you send your first message, you will be greeted by Mbak Tari, Transfez’s AI assistant. Mbak Tari will ask what you would like to do, select “Send Money” to begin the transfer process.

Step 3: Enter Your Transfer Details

Mbak Tari will guide you through entering your transfer information step by step, including:

• The amount you wish to send (in SGD)
• Recipient details, full name and bank account or e-wallet number in Indonesia
• Destination bank or e-wallet, Transfez supports transfers to major Indonesian banks including BCA, BRI, Mandiri, BNI, and others, as well as e-wallets such as GoPay, OVO, and DANA

Step 4: Review the Exchange Rate and Fees

Before processing the transaction, Mbak Tari will display a transfer summary that includes:

• The current SGD to IDR exchange rate
• The applicable transfer fee
• The total IDR amount your recipient will receive

Review all details carefully before confirming.

Step 5: Complete Your Payment

Once you confirm the transfer details, follow Mbak Tari’s instructions to complete the payment using the method available in your Transfez account.

Step 6: Transfer Complete

After a successful payment, Transfez will process the transfer and send you a confirmation via WhatsApp. The recipient in Indonesia will receive the funds within the estimated timeframe shown prior to confirmation.

Frequently Asked Questions

Is Transfez on WhatsApp safe to use? Yes. The service operates in partnership with FlexM, a licensed payment institution in Singapore. All transactions are processed through an encrypted system that complies with applicable regulations.

Do I still need the Transfez app? For sending money, you do not need to open the Transfez app, WhatsApp is sufficient. However, a verified Transfez account remains a prerequisite.

How long does the transfer take? Mbak Tari will display an estimated delivery time before you confirm the transaction. Most transfers to Indonesian bank accounts are processed promptly.

Are there transfer limits? Transfer limits are determined by your Transfez account verification level. Full details are available on HERE.

Start Sending Money Today

Transfez on WhatsApp offers a practical solution for anyone who wants a simpler remittance experience without the need for an additional app. With Mbak Tari as your guide, sending money from Singapore to Indonesia is now as straightforward as sending a message.

Download the Transfez App Today

Transfez helps you send money abroad quickly, affordably, and securely. For businesses, Jack Finance simplifies international vendor payments. Whether you’re paying overseas staff, suppliers, or supporting a family member studying or working abroad Transfez is here to help.  Available on Android and iOS.