Thank you very much for the loyalty and support you have given to Transfez so far. Your trust is deeply meaningful to us as we strive to continuously provide the best service.
As part of our ongoing efforts to improve and adjust our services, there are several updates to the terms and Service Level Agreement (SLA) for Transfez Singapore that apply temporarily, as follows.
Transfez Singapore Service Update Details
| Priority* | Standard | |
| Estimated Transfer Time | Real-time arrival | Arrival within minutes, max. 48 hours |
| Transfer Fee | SGD 5 | SGD 3 |
| Transaction Frequency Limit | Varies according to respective tiers | 2 transactions** per month (automatically reset at the start of each month) |
| Total Nominal Transaction Limit | Varies according to respective tiers | SGD 1,200** per month (automatically reset at the start of each month) |
*) During our quality improvement process, the Priority service is currently temporarily unavailable.
**) For transfer services through Mbak Tari chat, your remaining transaction frequency limit and total nominal limit can be checked directly with Mbak Tari.
All updates to terms of service and delivery time estimates for Transfez Singapore above apply to transactions made via the app as well as those processed through Mbak Tari chat.
Why We’re Making This Update
This update is a first step in our commitment to continuously refine and enhance our service infrastructure. Moving forward, we will continue to implement sustainable improvements so that your transfer services can return to being faster, smoother, and more optimal.
We greatly appreciate your understanding, patience, and support during this transition period. Should you require further information or assistance regarding your transactions, please feel free to contact our customer service via WhatsApp (+65-9244-8077) or email ([email protected]).
Directly via WhatsApp